FAQ

Toothpaste Tablets

I've never tried toothpaste tablets, what's it like?
Thanks for your interest in trying something new! We've come up with a few pointers for what to expect here.
 
What are the benefits of toothpaste tablets?
Quite a few actually. Find out more here.

    Shipping

    Singapore
    We offer free local shipping on all orders above $35 SGD. For orders below $35, a flat fee of $4.30 applies.

    Malaysia
    Flat rate $10 SGD shipping for orders up to 1 kg.

    Rest of the World
    At the moment we primarily ship within Singapore, but please contact us for a shipping quote should you wish to place an order.

    How is my order shipped?
    All orders are shipped by courier delivery service.

    How long will it take to receive my order?
    We aim to process your order within 3 working days. Once handed over to our courier partner, you’ll receive an email with your tracking number. Your order should then reach you within 2-3 working days (Singapore). International packages may take 7-21 days to arrive depending on your location. Actual delivery times may vary.

    Can I cancel and refund my order?
    We process your order as soon as possible. There’s a small window to cancel before your order is shipped. If you wish to cancel, please send an e-mail request to hello@jentleco.com with the subject CANCEL, your order number and name. After we have successfully processed your order cancellation request, we will issue a refund and send a confirmation e-mail. Orders that have already been shipped are not eligible for cancellation or refund.

    Can I exchange or return my order?
    For hygiene reasons, we do not accept exchanges or returns.

    What if I received a damaged product or wrong order?
    Our sincere apologies for the inconvenience! Please send a photo e-mail to hello@jentleco.com within 7 days of receiving your order and we’ll make it right. 

    Other
    For any other questions you may have, drop us an e-mail us at hello@jentleco.com. Thank you!